Comm100 Adds Voice Bots to Its Omnichannel Customer Engagement Software Platform

LAS VEGAS — JUNE 20, 2022 Live from Customer Contact Week (CCW), The World’s Largest Customer Contact Event Series – taking place in Las Vegas, NV., Comm100 announced today the availability of its voice bot solution as the latest enhancement to its fully integrated omnichannel customer engagement software platform. Exhibiting together with its recently signed partner, […]

Comm100 partners with Deltapath to offer complete omnichannel customer service platform

Joining forces to deliver customer excellence across all channels, where and when customers want. Comm100, leaders in digital omnichannel customer engagement, have announced a partnership with Deltapath, who specializes in innovative communication strategies, to incorporate voice into Comm100’s digital omnichannel platform. The partnership will integrate Deltapath UC to the Comm100 platform to enable contact centers […]

Deltapath Announces Teams Gateway For Voice Enabling Work From Anywhere Capabilities

San Jose, California, October 13, 2020 –Deltapath, a Unified Communications company, specializing in revolutionizing the way organizations and people communicate, today announced the release of its Teams Gateway. The Deltapath Teams Gateway helps you satisfy your business goals without unnecessary spending by bridging your existing PSTN phone lines and PBX phone system to extend PSTN […]

Deltapath Mobile Helps Food Banks to Quickly Scale Remote Operations Amid Pandemic to Ensure Access to Food

SAN JOSE, Calif., Sept. 2, 2020 — Deltapath, a Unified Communications company specializing in revolutionizing the way organizations and people communicate, today announced that it’s Deltapath Mobile app is helping Food Banks to quickly scale their remote operations to meet the increased and ongoing demand for emergency services to prevent Americans from experiencing food insecurity. Although most food […]

How to Balance Humanity and Technology in Customer Service

smiling man working in the office

Increasing your customer retention rates by just 5% can boost profit margins by 95%. Customer service can’t be just an afterthought in running a successful business. To stay ahead of the competition, and drive a successful brand, you need to know how to give your clients interactions they’ll never forget. These days, technology is one […]

How to Accommodate the Different Generations in Your Workforce

multiracial coworker having a discussion

The workplace today is unlike anything we’ve ever seen before. Not only do we have people working remotely, and organizations investing in open office environments, but for the first time in history, there are five different generations working together. Now that employees are working well beyond the age of 70, and young graduates are entering […]

Special Thanks to San Francisco Academy of Art University

Academy of Art University Production Hub Academy of Art University Production Hub is a collaborative production class where the students work with real-world clients to create and produce high-end content for broadcast, which vary from a range of PSAs, Commercials, Branded Content, Documentaries, and Fashion Videos. Deltapath had the privilege to collaborate with the class instructors, […]

Deltapath Provides Free Access To Acute In Response To Coronavirus

SAN JOSE, Calif., March 17, 2020 — Deltapath, a leading cloud-based communication provider today announced it will be making Acute the company’s HIPAA Compliant healthcare technology app available to the global healthcare community for free. The decision was made in response to the March 15, 2020, CDC issued updated infection control guidance for healthcare settings impacted by COVID-19, the disease caused […]

Exploring the Top Trends in Health Technology and Patient Quality of Care

doctor and business man having a conversation

These days, there’s a lot of talk in the communication environment about customer experience. Businesses of all sizes know that if they want to stay ahead of the competitive curve, they need to deliver experiences that delight and impress their target audience. However, the experience needs that people have differ from one vertical to the […]

Introducing the Benefits of a Cloud-Based Call Center

empty call center office

Today, companies of all sizes, from all industries are embarking on their digital transformation journeys. The evolving digital landscape provides endless opportunities for organizations to improve their efficiency, productivity, and performance levels through new processes and innovations. A large part of many digital transformation journeys for most organizations involves making the transition from on-premise and […]